Refund policy

Return & Refund Policy

We want you to love what you get from RikLoot. If something isn't right, we'll make it right.

7-day returns

You can request a return within 7 days of receiving your order.

To be eligible for a return, your item must be:

  • unused and unworn, in the same condition you received it,
  • with all tags, accessories and free gifts (if any), and
  • in its original packaging.

Please keep your order number or invoice as proof of purchase.

How to start a return

  1. Email us at rikloot.official@gmail.com or WhatsApp +91 75103 80758 within 7 days of delivery.
  2. Share your order number, the reason for the return, and clear photos of the product and packaging.
  3. We'll reply within 2 business days. If your return is approved, we'll arrange a reverse pickup from your address or send you a return shipping label with instructions.

Items sent back without first requesting a return will not be accepted.

Damaged, defective or wrong items

Please check your order as soon as it arrives. If the item is damaged, defective, has missing parts, or is not what you ordered, contact us within 48 hours of delivery. An unboxing video helps us approve your request quickly.

For these issues:

  • we'll offer a free replacement (subject to stock) or a full refund, including any shipping charges you paid, and
  • return shipping is free.

If the outer box looks opened or badly damaged at delivery, please refuse the parcel and let us know.

Non-returnable items

The following can't be returned unless they arrive damaged, defective or wrong:

  • personal care and beauty products, once opened,
  • innerwear and other personal hygiene items,
  • perishable goods such as food, flowers or plants,
  • custom, personalised or made-to-order products,
  • hazardous materials, flammable liquids or gases,
  • gift cards, and
  • items marked "Non-returnable" on the product page.

Sale and discounted items can be returned only if they arrive damaged, defective or wrong.

Exchanges

If you'd like a different size, colour or product, the fastest way is to return the item you have. Once the return is accepted, place a new order for the item you want.

For damaged or wrong items, we'll send you a direct replacement at no extra cost.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund is approved. Approved refunds are processed within 5–7 business days:

  • Prepaid orders (UPI, card, net banking, wallet): refunded to your original payment method.
  • Cash on Delivery orders: refunded by UPI or bank transfer to an account you share with us.

Your bank may take a few extra days to show the refund. If more than 10 business days have passed since your refund was approved and you haven't received it, please contact us at rikloot.official@gmail.com.

Refused or undelivered orders

If a prepaid order is returned to us because the address was incorrect or the parcel was refused without a valid reason, we'll refund the product price minus the forward and return shipping charges.

Need help?

For any return or refund question:

RikLoot
Cheloor, Thrissur, Kerala 680121, India
Email: rikloot.official@gmail.com
Phone / WhatsApp: +91 75103 80758

Grievance officer: Rijo Joseph, rikloot.official@gmail.com