Shipping policy

 

Every RikLoot order is tracked all the way to your address. Here's what to expect.

1. Where we deliver

We deliver to most serviceable pin codes across India. Enter your pin code at checkout to confirm delivery to your address. We don't ship outside India at the moment.

2. Shipping charges

Free shipping on every order, with no minimum order value and no hidden charges.

3. Payment options

  • Prepaid: UPI, debit/credit cards, net banking and wallets.
  • Cash on Delivery (COD): available on most pin codes. Please keep the exact amount ready when your parcel arrives.

4. Processing and delivery time

  • Order processing: 1–3 business days. During this time your order is confirmed, quality-checked and packed.
  • Delivery: usually within 3–5 business days after dispatch for most locations.
  • Remote areas (parts of the North-East, J&K, Ladakh, Andaman & Nicobar and Lakshadweep) may take a few extra days.
  • Handmade or made-to-order items may need extra preparation time. The product page will say so.

Delivery times are estimates. Festive sales, weather and courier delays can occasionally slow things down. If your order is running late, we'll keep you updated.

5. Orders with more than one item

Our products are shipped from different fulfilment locations across India, so items in one order may arrive in separate parcels on different days. You won't pay anything extra for this, and each parcel gets its own tracking link.

6. Tracking your order

As soon as your order ships, we'll send you a tracking link by email and SMS/WhatsApp. You can also check your order status anytime in your account. Tracking details can take up to 24 hours to update after dispatch.

7. Delivery attempts

Our courier partners usually make up to 2–3 delivery attempts. Please make sure your phone number is correct and reachable. If delivery fails after all attempts, the parcel returns to us. See our Refund & Return Policy for how refunds work in that case.

8. Packaging

Your parcel may arrive in packaging from our fulfilment partner, and the invoice may be sent by email rather than inside the box. This doesn't affect your warranty, returns or support. RikLoot handles everything for your order.

9. Delivery problems

  • Damaged or tampered parcel: please don't accept it if the outer box looks opened or badly damaged. If you've already accepted it, record an unboxing video and contact us within 48 hours.
  • Tracking shows "delivered" but you didn't receive it: tell us within 48 hours and we'll raise it with the courier right away.
  • Wrong address: contact us before dispatch to change it. Once shipped, we may not be able to redirect the parcel.
  • Not delivered within 10 business days of dispatch: contact us and we'll trace it. If it's lost in transit, we'll reship it or give you a full refund.

10. Contact us

Questions about a delivery? Message us with your order number:

RikLoot
Cheloor, Thrissur, Kerala 680121, India
Email: rikloot.official@gmail.com
WhatsApp: +91 75103 80758

Grievance officer: Rijo Joseph, rikloot.official@gmail.com